Flateez - Digital Signage Solution for patient communication and patient education

CASE STUDY -- Flateez Solution for Spencer Vascular

ABOUT SPENCER VASCULAR: Spencer Vascular, a state-of-the-art vascular ultrasound laboratory in the Greater Seattle area, uses Flateez to effectively communicate with their patients. Spencer Vascular is one of the few vascular ultrasound labs accredited in all five areas of vascular ultrasound testing -- Intracranial Cerebrovascular, Extracranial Cerebrovascular, Peripheral Arterial, Peripheral Venous, and Visceral Vascular. According to the accrediting organization, The Intersocietal Commission for the Accreditation of Vascular Laboratories (ICAVL), as of July 2007, only 3% of all accredited vascular laboratories in the U.S/Canada and Puerto Rico are accredited in all five areas. Spencer Vascular has been a leader and pioneer in this field and has developed new ultrasound tests and protocols that are used throughout the world.

CHALLENGES: Patients who visit Spencer Vascular are referred by leading physicians when vascular ultrasound exams are required to make critical healthcare decisions. Since vascular ultrasound labs are specialized healthcare labs, usually patients visit the labs for the first time. It is challenging to quickly create awareness about the lab and vascular exams before the specialized vascular technologists start the testing procedures.

Certain ultrasound exams are very elaborate and require thorough attention to detail by the vascular technologists. Depending on the type of ultrasound exams, patients may have to be in their labs from 30 minutes to two hours. Knowing about the lab and the skills of vascular technologists who work with the patients should help patients to feel informed and comfortable during exams.

The key challenge is to quickly communicate specialized information to patients so that they have a positive experience during their visit.

FLATEEZ SOLUTION: Spencer Vascular is committed to offer exceptional ultrasound exams with superior customer service. They highly value educating and informing patients about their lab and procedures so that patients are informed and comfortable during ultrasound exams. Recently, Flateez solution was implemented at Spencer Vascular to effectively connect with their patients.

With Flateez in the reception area, Spencer Vascular is able to open an effective personalized channel of communication with their patients. They are able to communicate a wide range of information to their patients.

Flateez helps to inform complex vascular health related topics such as Patent Foramen Ovale (PFO) in a succinct and simple way to their patients.

Flateez helps to create a positive experience to their patients by engaging them with relevant and interesting information.

Learn how you can effectively connect with your patients, by contacting us today (info@flateez.com) for a complimentary assessment of your practice.